Quality Policy

Quality management processes

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Our ISO 9001 certification applies specifically to Staff Augmentation. Our internal procedures follow the principles of continuous improvement, customer satisfaction, and standardized service delivery.

InfraDev – Quality Policy

InfraDev is committed to delivering consistent, high-quality services that meet or exceed client expectations. Our approach focuses on:

  • Understanding client requirements and delivering measurable value
  • Standardizing processes to ensure reliability and repeatability
  • Enhancing efficiency through ongoing process improvement
  • Monitoring performance to ensure accountability and transparency
  • Maintaining open communication with clients, partners, and employees
  • Ensuring compliance with applicable legal, regulatory, and ethical standards
  • Implementing robust information security measures to protect client data and intellectual property
  • Maintaining confidentiality and data protection in all service delivery

We maintain and review our quality objectives regularly to ensure continuous improvement across all areas of our organization.

Quality Objectives

  • Deliver services meeting client requirements and timelines
  • Maintain 95%+ satisfaction across all active engagements
  • Respond to support inquiries within agreed SLAs
  • Maintain standardized internal processes
  • Continuously improve workflows based on feedback

Information Security and Quality

As part of our quality management system, InfraDev is committed to maintaining the highest standards of information security. Our security practices include:

  • Regular security assessments and risk evaluations
  • Implementation of industry-standard security controls and encryption
  • Employee security awareness training and access management
  • Secure handling and storage of client data and confidential information
  • Incident response procedures and business continuity planning
  • Compliance with data protection regulations and security standards

Our Commitment

InfraDev is dedicated to maintaining the highest standards of quality in all our services. We regularly review and improve our processes to ensure we continue to meet and exceed client expectations while maintaining compliance with all applicable standards and regulations, including information security requirements.

Important notices

ISO certifications

Our ISO 9001, ISO/IEC 27001 and ISO/IEC 42001 certifications apply specifically to Staff Augmentation.

Calculators and estimates

The calculators on this website are purely estimates, prepared on a best-efforts basis. They are not final quotes, offers or commitments. We do not know where the resource will be located, and the source deductions (DAS) specific to the province will be calculated once that location is confirmed. Final costs may differ.

No liability

To the fullest extent permitted by law, Infradev Consulting Inc. accepts no liability arising from this website, its content, its calculators or any reliance on them. The full terms are in our Terms of use.